Frequently Asked Questions

Orders

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Order page at any time.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately via our Contact Us page if you need to make changes.

I placed an order but haven't received a confirmation email. What should I do?

Please check your spam or junk folder. If you still can't find it, contact our support team and we'll resend it.

Shipping

Where do you ship to?

We ship to over 180 countries worldwide. For full details on delivery timeframes by region, visit our Shipping Policy page.

How long does delivery take?

US orders typically arrive within 5–8 business days. International orders take 7–21 business days depending on your location. See our Shipping Policy for region-specific estimates.

Will I be charged customs or import duties?

No. Duties and taxes for international orders are calculated and collected at checkout — there are no surprise fees upon delivery.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our Refund Policy page for full details.

How do I initiate a return?

Contact our support team via the Contact Us page with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days of receiving your returned item and will be credited to your original payment method.

Payments

What payment methods do you accept?

We accept a wide range of payment methods to make checkout easy no matter where you are:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, UnionPay (China), Maestro (Europe), Cartes Bancaires (France), Elo (Brazil), Hipercard (Brazil), RuPay (India)
• Digital Wallets: Shop Pay, Apple Pay, Google Pay, PayPal, Samsung Pay, Amazon Pay, Venmo
• Buy Now, Pay Later: Shop Pay Installments, Klarna, Afterpay, Affirm, Sezzle, Zip (formerly Quadpay), Laybuy (UK/AU/NZ), Scalapay (Europe), Paidy (Japan), Tabby (Middle East), Tamara (Saudi Arabia & UAE) — split your purchase into easy installments with no hidden fees
• Bank Transfers & Local Methods: iDEAL (Netherlands), Bancontact (Belgium), Sofort (Europe), Giropay (Germany), EPS (Austria), Przelewy24 (Poland), Boleto (Brazil), PIX (Brazil), OXXO (Mexico), Multibanco (Portugal), BLIK (Poland), Trustly (Europe), FPX (Malaysia), GrabPay (Southeast Asia), PromptPay (Thailand), PayNow (Singapore)
• Cash & Voucher-Based: Konbini (Japan), 7-Eleven Pay (Philippines)
• Mobile Money: M-Pesa (Kenya/Africa), Airtel Money
• Cryptocurrency: Select crypto payment options may be available at checkout via supported gateways

Available payment methods are displayed at checkout based on your location and cart total.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and is fully PCI-compliant. We never store your full card details, and all transactions are processed through secure, trusted payment gateways.

Will I be charged in my local currency?

Yes, where supported, prices are displayed and charged in your local currency. Currency conversion is handled automatically at checkout. Any applicable conversion fees are determined by your bank or payment provider.

Products

Are your K-Beauty products authentic?

Yes — all products sold on TrendDora are sourced from verified suppliers and are 100% authentic.

How do you select your products?

Every product is hand-curated by our team based on trending demand, quality, and customer value. If it's on TrendDora, it's worth your attention.

Still have questions?

We're here to help. Contact our support team and we'll get back to you within 24 hours.